Essential Factors Clients Look for in Quality Plumbing Practices in South Africa

Every homeowner wants to be able to hire a plumber without stress. This applies to the owner of a construction company as well; they want to focus on staying within budget while ensuring that they are replacing or installing a plumbing system that will last.

Compliance with SANS Codes

So what is the SANS 10252 compliance mean exactly in layman's terms?

SANS 10254 compliance refers to the mandatory South African National Standard that governs the safe installation, maintenance, replacement, and repair of fixed electric hot water storage systems (geysers).

Hiring compliant plumbers ensures your plumbing system meets legal standards, potentially reducing costly repairs by up to 30%.

Installation of a geyser on a roof outside by AquaFlow Plumbing team

Issuing a Certificate of Compliance (CoC)

For significant plumbing work, particularly with hot water cylinders or geysers, clients expect a PIRB Plumbing Certificate of Compliance (CoC) from their plumber. This certificate confirms the plumber's qualifications and regulatory compliance of the work.

A CoC signifies quality and provides clients peace of mind, with certified plumbing homes reporting about 20% fewer service calls.

Using Compliant Materials

Surveys show that nearly 50% of plumbing components in South Africa may be non-compliant, prompting clients to prefer plumbers who use approved materials. Compliant materials ensure durability and can reduce maintenance costs by up to 25%. Prioritizing quality materials demonstrates a commitment to client satisfaction and offers long-term benefits.

A digital multimeter displays a measurement of 13.14 volts during an electrical testing procedure.

Water Conservation

In South Africa, where water scarcity is a concern, clients value plumbers who promote water conservation through leak prevention and water-efficient installations. Such measures can reduce water bills by up to 30%. Compliance with conservation regulations attracts eco-conscious customers and benefits the environment.

Prevention of Contamination

Clients expect safe drinking water, which requires good plumbing practices to prevent cross-connection with grey water systems. Plumbers who prioritize contamination prevention demonstrate a commitment to public health. With around 70% of health issues in South Africa linked to unsafe water, ensuring plumbing systems protect families from health risks is essential.

What a Qualified Plumber Should Be Delivering

Clients seek key characteristics in a plumber beyond technical skills. Reliability is critical; clients want a plumber who arrives on time and completes the job as promised. Transparency is also highly valued, with clients appreciating clear estimates and open communication. Effective communication fosters trust and engagement, leading to referrals that are essential for business growth.